Former tenant arrears

PS&P has extensive experience working with Local Authorities and Housing Associations, and we recognise the challenges placed on them to reduce the volume and amount of former tenant arrears owed.

While this is a traditionally difficult type of debt to collect, PS&P’s consistent success rates can be attributed to:
  • robust tracing and intelligence gathering capabilities, ensuring we locate more absconders and can provide an accurate assessment of their ability to pay
  • a tailored recovery strategy, using a range of contact channels and methods to prompt early engagement
  • trained staff who are skilled at negotiating a successful outcome once contact is made
We continue to collect above our clients’ expectations by ensuring we:
  • collect multiple debts for a customer together, through either full payment or an achievable payment plan
  • tailor our collection strategy to each individual to maximise results
  • treat your customers as our customers, ensuring a respectful and professional approach
  • make it easy for customers to pay, with extended contact centre hours and 24 hour “self service” online and automated payment channels
  • keep you informed, with online portal access for your staff to view collection and payment activity
  • only charge you when we successfully collect your debt
  • At PS&P we pride ourselves on really understanding your business and providing a bespoke recovery solution to suit your requirements.
  • To discuss your recovery requirements, either give us a call on 0844 815 3667, or click here to email our team.