How To Pay

PS&P provides a full range of payment options, including 24 hour online and automated telephone facilities.

It is important to either make full payment, or pay your regular payment plan instalments on time, to prevent any further recovery action. If you are having problems managing your debt, and think you may not be able to pay on time, please get in touch before your payment is due. We may be able to adjust your payment arrangement.

PS&P Customer Portal

Make a payment, set up a payment plan or manage your account via our quick, easy and secure online portal – available 24 hours a day, 7 days per week. We accept all major credit and debit cards.

Automated telephone payment

Telephone 0330 159 6571 to pay using our automated payment line.

The line is open 24 hours a day, 7 days per week.

Please ensure you have your PS&P Reference Number, Postcode and Credit or Debit Card details to hand.

Internet or mobile banking

To make sure we correctly allocate your payment to your account, you must ensure you use your PS&P Reference Number when you pay. This number can be found on the top right hand side of any letter you have received from us. If you do not provide this reference we may not be able to process your payment properly and credit your account.

Our bank details, including Sort Code and Account Number, are provided on our letters to you.

Bank transfer

You can pay using cash or a credit or debit card at any bank branch. Our bank details, including Sort Code and Account Number, are provided on our letters to you.

Please ensure you include the PS&P Reference number shown at the top of all correspondence.

By post

Payment can be made by cheque, bank draft or postal order. Please make items payable to “PS&P Limited”, write your name, address and PS&P Reference (as shown on all correspondence) on the back, and send to:

PS&P Limited, PO Box 58, Darlington, DL1 9AE

Please do not send cash by post.

Contact Centre

If you would like one of our advisers to help you with your payment, call our Contact Centre.

Telephone: 0330 159 6571

Remember, the quickest and easiest ways to make your payment are via our automated payment line or our online customer portals.

Requesting a payment arrangement

If you cannot afford to pay the full amount of your debt immediately, we may be able to agree a fixed-term payment plan. Please note that we are bound by certain restrictions on the length of these plans by our clients.

If you would like to discuss setting up a payment arrangement you can call our Contact Centre on 0330 159 6571, or complete our Payment Arrangement Request form (click here to download a copy).

We may also ask you to complete an Income and Expenditure form to help us evaluate an affordable arrangement for your circumstances. Click here to download a copy of this form.