About Us

The PS&P ethos is to deliver a robust recovery service, delivering outstanding collections for clients from those who have the means to pay whilst ensuring our ability to identify and support those experiencing financial hardship or other potential vulnerability.

Our Approach

  • Extensive upfront intelligence gathering upon case receipt, ensuring we start the collection process using accurate, up to date information
  • Communication strategies and channels tailored to maximise the likelihood of early engagement
  • Professional staff with recognised qualifications in customer service and collection techniques, trained to treat your customers with respect and understanding
  • Full end-to-end collection capability including intelligent diallers, integrated SMS, email and mobile messaging services and a nationwide field collector resource
  • Close working relationships with the advice sector and support agencies, ensuring a holistic approach for those customers experiencing financial difficulty

Fairness in Operation

Our Fairness Framework embeds fairness into all of our engagements with clients, customers (debtors), stakeholders and our people and to set a new standard for responsible and high quality debt collection.

Our approach to fairness aims to achieve the right balance between effective recovery on behalf of our clients whilst treating customers fairly and compassionately.

This enhanced approach now takes even greater steps to identify potential vulnerability early and is governed by published and independently scrutinised principles and practices. Everything we have put in place has been designed to achieve the simple measured aim which recognises our belief – that everyone has the right be treated fairly – our customers, clients, and employees.


Our experienced leadership team is supported by a comprehensive governance framework enabling us to innovate and set new standards for the communities we serve. As part of the CDER Group, we have established a new Independent Advisory Group. The new group will provide PS&P and other companies across the group with objective scrutiny, challenge and validation across our strategic, business and operational activities.

The aim of the IAG is to support PS&P in the provision of fair and flexible services by delivering the organisation’s social justice agenda and exceeding compliance standards.

As well as reviewing operational performance, IAG members (shown below) monitor complaints and their resolution, and ensure that, as far as possible, vulnerable customers are protected and all customers treated with dignity and respect.

Sir Martin Narey DL

Previous Director General of the Prison Service and first Chief Executive of the National Offender Management Service. Sir Martin has a wealth of experience to support and challenge the CDER Group to deliver improvements across our strategic, business and operational activities. He has previously been Chief Executive of Barnardo’s, the UK’s largest children’s charity and was awarded the Chartered Institute of Management’s Annual Gold Medal for Leadership: the first public sector recipient for 10 years. Sir Martin was knighted in 2013 for his services to vulnerable people.

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Major General Peter Williams CMG OBE

Peter worked for over thirty years in the military and was involved in a very wide spectrum of roles demanding leadership, strategic planning, teamwork and communication skills, mainly in operational, intelligence and military diplomatic settings. He has always focused on delivering solutions that are ethical and fair to all parties and enthusiastically supports CDER Group’s commitment to social responsibility and its fairness agenda.

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Jez Alcock

Jez has spent his career supporting vulnerable individuals having started his social work career with Derbyshire County Council back in 1980, specialising in complex family care and youth offending cases; serving also as a Guardian Ad Litem (making independent recommendations to the Family Court). Subsequently at Barnardo’s, the UK’s largest children’s charity, he ran a Family Centre for 10 years, before being the Deputy Director in the Midlands and afterwards holding central leadership roles. Awarded the President’s Certificate for outstanding service, Jez left Barnardo’s after 24 years to become Chief Executive at Healthwatch Nottinghamshire; an independent government funded organisation, representing the interests of patients and social care residents.

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Abdul Rob

Abdul is a managing partner of SMM Media, a leading independent publishing and consultancy company specialising in education, careers and the advancement of cultural diversity, equality and inclusion. As a former civil servant, he spent 27 years working in; HM Prison Service, The Home Office, Government Office for London, The National Offender Management Service and The Ministry of Justice. He was a Non – Executive Director for The Civil Service Race Forum (CSRF) and has been recognised for his contribution towards race equality in the public sector and criminal justice system with awards from The Home Office, The Muslim Chaplains Association and The Annual Perrie Lecture Awards for HM Prison Service.

Robert Wilson

Robert is the Chief Executive of the Institute of Money Advisers, a membership organisation for free sector money advisers and he is committed to improving quality and standards in the profession. Since 1987, he has fulfilled key roles in independent advice services, Citizens Advice, local government and as chair of a trustee board. A MBA-qualified senior leader, Robert successfully manages partnerships and strategic relationships with government, regulator and finance industry stakeholders.